Privacy Policy
The term Arena Airport Transfers Ltd or "us" or "we" refers to the owner of the website, a company incorporated under the Companies Act 2006 with Company Number 15996919. Our registered office is located at 32 Orpington Rise, Houghton Regis, Dunstable, LU5 6FW, England and Wales. We collect and store only the minimum information necessary to provide the services you've requested, such as processing orders. We may also use this information for auditing, research, and analysis to operate and improve our technologies and services. The term you refers to the user or viewer of our website.
We may update this policy from time to time by publishing a new version on our website. Please check this page occasionally to ensure you are satisfied with any changes to this policy.
How We Collect and Use Your Personal Data
In this section, we outline:
- The categories of personal data we may process
- Why we may process personal data
- The legal basis for processing this data
- When we provide your personal data to others
- The steps we take to protect your personal data
Data We Collect and Process
| Type of Data | Details | Purpose | Legal Basis |
|---|---|---|---|
| Analytics Data | IP address, location, browser type, OS, referral source, visit duration, navigation paths, email address, visit patterns. | To analyze and improve website performance. | Legitimate interests in enhancing services. |
| Customer Data | Full name, email, phone number, billing address. | To process bookings and communicate with customers. | Performance of a contract. |
| Transaction Data | Card number, expiry date, security code, billing details (handled by third-party services like Stripe). | To process payments and maintain records. | Performance of a contract. |
| Correspondence Data | Email content, chat transcripts, call recordings, metadata. | For customer support and communication. | Legitimate interests in customer service. |
Images, Photos, Pictures
We use images on our website, some of which are purchased from stock photography websites, while others are sourced from search engines. Any images obtained from search engines are displayed with the corresponding source link to credit the contributors. If you believe we are using your image without proper permission, please email us, and we will promptly remove it from our website and permanently delete it from our database server.
Content That We Write
All the content we produce is 100% unique. We use techniques such as paraphrasing, copywriting, and original writing to create high-quality, competent content. We ensure that all content published on our website meets the highest standards.
Retaining and Deleting Personal Data
We retain personal data only as long as necessary to fulfill our services or as required by law:
- Analytics Data: Retained indefinitely for non-identifiable data; identifiable data is deleted within 1 month.
- Customer Data: Retained for 6 years from the last transaction, in compliance with tax regulations.
- Transaction Data: Retained for 6 years from the end of the relevant financial year.
- Journey Data: Retained for 1 year after service completion.
- Correspondence Data: Retained for 18 months; transactional records are kept for 6 years.
Your Rights
- Access, rectify, or request removal of your personal data
- Lodge a complaint with a supervisory authority
- Withdraw consent to the use of your data (may result in service cancellation)
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
